Cancellation Policy
We understand that plans can change. Our cancellation policy is designed to be fair to our customers while recognising that each booking reserves our vehicle and driver’s time exclusively for you.
Standard Bookings
Airport Transfers
For airport transfers, cancellations made more than 24 hours before the scheduled pick-up time will generally incur no cancellation fee.
Cancellations made within 24 hours may incur a cancellation fee of up to 50% of the booking fare.
Cancellations made within 4 hours of the scheduled pick-up time, or failure to attend the agreed pick-up location, may result in the full booking fare being charged.
No-Show
If the passenger does not attend the agreed pick-up location and cannot be contacted after a reasonable waiting period, the booking may be treated as a no-show and the full fare may be charged.
Special Events & Weddings
Bookings for weddings, special events, corporate functions and other bookings requiring extended vehicle availability may be subject to different cancellation terms.
These terms will be clearly provided at the time of quotation or booking.
Circumstances Outside Your Control
Jerónimo Executive understands that circumstances can arise that are outside a customer’s control.
Where possible, we will consider individual circumstances and may, at our discretion, waive or reduce a cancellation charge.
Changes to Bookings
Where a customer wishes to change a booking rather than cancel it, we will make every reasonable effort to accommodate the change, subject to vehicle and driver availability.
Any significant change to the journey may result in a revised fare.
If you need to cancel or change your booking, please contact Jerónimo Executive as soon as possible.
Need to Change Your Booking?
Contact Jerónimo Executive as soon as possible and we will review the available options.